How it worksLeave the bag.
That is all you have to do. We take it from there. Here is exactly what happens next, from how your laundry is sorted and weighed to how we handle special-care items, when your order is delivered, and when your card is charged. No guesswork, no surprises.
Book a window
Pick a day and one of three windows: 6–9am, 9am–12pm or 12–3pm. It takes about two minutes. Nothing is charged when you book, and there is no deposit.
Booking by the evening before is enough, whether you want it back in back in 2 days or tomorrow.
Leave it at the door
That is the only other thing you have to do, and it is the same thing as the first one. Any bag works: a kitchen bag, a duffel, a laundry sack, or the reusable bag we leave on your first delivery. No sorting required.
Apartment or gated community? Put the gate code and unit number in special instructions. We call or text when the driver is en route, so you do not need to be home.
We weigh it at your door
Your bag goes on a certified scale in the van, before it leaves your street. You get a call or a text with the actual weight and the actual total, and you approve it. Nothing is charged until you say yes.
This is the part worth reading twice. The calculator on this site is an estimate from a weight you guessed. The scale is the truth, and it happens in front of you.
We sort, treat, wash and fold
Sorted by color and fabric. Washed on its own, so your order is never combined with another household's. Dried on the right heat for what is in the bag. Folded by hand, not by machine.
Anything tagged dry-clean-only or hand-wash is pulled at sorting and returned unwashed. We call or text you when that happens rather than letting you discover it on delivery.
We bring it back
Same doorstep, bagged clean and ready to put away, in the turnaround you picked and counted from the pickup rather than from the order. You get a call or a text when it lands.
What 30 pounds actually looks like
"Per pound" is a useless unit until you have held it. 30 lb, our minimum, is about two full kitchen-sized bags: a few days for a family of four, about a week for a couple with the sheets in, one to two weeks for one person.
If your bag comes in under 30 lb you are charged for 30 lb, which is why the first rows of the table cost the same. You are never turned away and there is no separate small-order fee stacked on top.
| Bag | Weight | Billed at | Cost ($2.09/lb) |
|---|---|---|---|
| Gym bag | ~10 lb | 30 lb | $62.70 |
| Kitchen bag | ~15 lb | 30 lb | $62.70 |
| Full hamper | ~20 lb | 30 lb | $62.70 |
| Two hampers | ~40 lb | 40 lb | $83.60 |
Pick the speed that matches your week
Collected Monday, back Wednesday. Pickup and delivery included, like every order.
The same wash, moved to the front of the line. Counted from the pickup, not from when you booked. No weekend surcharge.
One rate, everything included. Pickup and delivery, and a 30 lb minimum. All three detergents, standard, hypoallergenic and baby, with no upcharge. Comforters and bulky items are priced per item from $25 and are never weighed.
That is the whole thing.
You leave one bag. We do the other four steps. Two minutes to book, and nothing is charged until it has been weighed and you have said yes.
How it works: your questions
How does laundry pickup and delivery work?
You book a pickup window, leave your bag at the door, and it comes back washed and folded in two business days, or the next day if you ask for it. Bag Chasers calls or texts you when the driver is en route, weighs the bag at our facility, confirms the price with you before charging anything, and returns it to the same doorstep. You do not need to be home for either the pickup or the delivery.
Do I need to be home for pickup or delivery?
No. Leave the bag outside your door at the start of your window and it will be collected. We call or text when the driver is on the way and again when your clean laundry is back on the doorstep, so you can be at work the whole time.
What kind of bag should I use?
Any bag you already own: a kitchen bag, a laundry sack, a duffel, or the reusable bag we leave on your first delivery. There is no special container to buy and no charge for the bag. If you use your own, we return it with the clean laundry.
Do I need to sort my laundry before pickup?
No. We sort every order by color and fabric at the facility as part of the service. If you want certain items kept separate, such as a delicates pile, a work uniform or a child's bedding, put them in their own bag inside the main one and tell us in the special instructions.
How is my laundry kept separate from other customers' laundry?
Every order is washed on its own, in its own machine, start to finish. Orders are tagged on arrival and never combined. Your bag is never run in a shared load with another household's clothes.
How long does laundry pickup and delivery take?
Two business days as standard: collected Monday, back Wednesday. Next-day delivery is available on any order for $0.50 a pound more, which puts the bag back on your doorstep the day after pickup. Both include pickup and delivery at no extra charge.
What happens if my bag is not there when the driver arrives?
The driver calls or texts you and waits a few minutes before moving on, and you can rebook for the next available window at no charge. Nothing is charged for a pickup that did not happen. There is no card on file at that point and nothing to refund. If it happens repeatedly on a recurring weekly pickup we will call and move your slot to a day that suits you better rather than keep sending a van.
Where do you leave my laundry if I am not home?
At the same door you left the bag at, unless you tell us somewhere better. Put a porch, a side door, a gate code, a building lobby or a concierge in the special instructions and the driver follows it. We text a photo when it is down, and call if anything about the drop needs deciding. Once your clean laundry has been delivered to the place you asked for, it is in your care. An unattended delivery is a convenience you choose, and we cannot be responsible for a bag taken from a doorstep after we have left it. If you would rather hand it over in person, choose a window you know you are home for and say so.
Can I change or cancel a pickup?
Yes, free, from your account. Move it to another window or cancel it entirely, right up until the driver is dispatched. Nothing is charged when you book, so a cancellation costs nothing and there is nothing to refund. If it is already on the van, call (678) 873-1787 and we will sort it out.
Do you need to be able to reach me?
Both, and you can tell us which you prefer. Routine updates go out as texts by default: on the way, collected, weighed, delivered. Nothing there needs answering in the moment. We call when a call is quicker, which is usually the booking confirmation, a first order where the address or the instructions need checking, or anything unusual found in a bag. Say the word and we will keep to one or the other. The one message worth reading either way is the weighed total, because your card is not charged until you approve it.
What detergent do you use?
You choose from three, standard, hypoallergenic or baby, and all three are included at no extra charge. Standard is a commercial detergent with a light clean scent. Hypoallergenic is free and clear: no dyes, no perfume, no optical brighteners. Baby is fragrance-free and dye-free for infant clothing, bedding and cloth diapers. If you would rather we used your own bottle, leave it with the bag and we will use it, also at no charge.
What water temperature and dryer settings do you use?
Warm wash and medium heat by default, which is safe for the large majority of everyday clothing. Tell us in special instructions if you want cold wash, hot wash, low heat or air-dry only for particular items and we will follow it.
Will you wash dry-clean-only items?
No. We do not offer dry cleaning or hand washing. Bag Chasers is a wash-and-fold service: anything tagged dry-clean-only or hand-wash is set aside at sorting and returned unwashed. We call or text you when we set something aside so it is never a surprise on delivery.
Can you treat stains?
Yes, and it works far better if you tell us. Note the stain and what caused it in the special instructions and it gets pre-treated at sorting, before the dryer sets it permanently. We do not guarantee removal, and no honest laundry does, but a flagged stain is treated and an unflagged one usually is not caught in time.
What happens if something is damaged or lost?
Tell us within 48 hours of delivery and we investigate the order and make it right. Every order is tagged and tracked through the facility, so a missing item is usually located rather than compensated. Bulk-weight laundry services, ours included, are not the right choice for irreplaceable or high-value garments.
Do I need to check my pockets?
Yes, and please empty every pocket before the bag goes out. We check pockets at sorting and set aside anything we find, but a bag is weighed and sorted at volume and the only reliable check is the one you do at home. Keys, cards, phones, AirPods, lipstick, pens and paper money all survive a wash badly, and a pen or a lipstick can mark a whole load rather than one garment. Anything we do find is bagged separately and returned with your order.
Is there anything you will not wash?
Yes. We do not take dry-clean-only or hand-wash-labeled items, leather, suede or fur, wedding dresses and formalwear, feather or memory-foam pillows, electric blankets, rugs with rubber backing, or anything contaminated with bodily fluids, mold, chemicals, oil, solvent or anything hazardous. Contaminated and hazardous items are a health and safety matter for the people handling them, not a preference. Anything on this list is pulled at sorting and returned unwashed, and we call or text you rather than letting it be a surprise on delivery.
Will my clothes shrink or fade?
Some things shrink or fade in any wash, at home or with us, and we would rather say so than pretend otherwise. Cotton knits, denim and anything untreated can move slightly on their first few washes, and dark colors give up dye for the first several. We wash warm and dry on medium by default, which is the setting that minimises it for the large majority of everyday clothing. If you have something you want run cold and air-dried, say so in the special instructions and we will follow it exactly.
Are my clothes folded by hand?
Yes, every order is folded by hand and bagged clean and ready to put away. Nothing goes through an automatic folding machine.
Put the bag down.
Two minutes to book. We call or text to confirm. Nothing is charged until your bag is weighed.