Privacy Policy

01. Information we collect

We may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Pickup and delivery address
• Gate codes, building numbers, unit numbers, or delivery instructions
• Pickup and delivery preferences
• Laundry preferences and special instructions
• Detergent preferences
• Order history
• Recurring pickup preferences
• Communications you send to us
• Commercial account information
• Payment-related information necessary to process your order

We may also collect information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, approximate location derived from your IP address, and information collected through cookies or similar technologies.

02. How we use your information

We may use your information to:

• Schedule and manage laundry pickups and deliveries
• Process and fulfill orders
• Calculate and confirm order pricing
• Process payments
• Contact you about your pickup, delivery, order weight, payment approval, or service
• Manage recurring pickups
• Remember your laundry and service preferences
• Respond to questions or customer-service requests
• Provide commercial laundry services
• Improve our website, services, routes, and customer experience
• Maintain the security and operation of our website and services
• Prevent fraud, misuse, or unauthorized activity
• Send promotional communications when permitted by law and your communication preferences
• Measure the effectiveness of our advertising and marketing
• Comply with applicable laws and legal obligations

03. Payment information

Bag Chasers may use third-party payment processors to securely process customer payments.

When you provide payment information, your card details may be collected and processed directly by our payment processor rather than stored directly by Bag Chasers.

We may receive limited information related to the transaction, such as payment status, transaction amount, card type, and the last four digits of the payment method.

We do not sell your payment information.

04. Pickup & delivery information

To provide pickup and delivery service, we may collect information such as your address, apartment or unit number, gate code, building access instructions, preferred delivery location, and other information necessary to access your property.

We use this information to complete your requested service.

Access instructions should only include information reasonably necessary for us to complete your pickup or delivery.

05. Text messages, phone calls & emails

When you provide your phone number or email address, we may use it to communicate with you about your service.

Service-related communications may include:

• Booking confirmations
• Driver arrival notifications
• Pickup and delivery updates
• Laundry weight and price approval
• Questions about your order
• Recurring pickup confirmations
• Schedule changes
• Customer-service communications

These communications are necessary to help us provide the service you requested.

If you separately agree to receive promotional or marketing messages, we may also contact you regarding Bag Chasers promotions, offers, announcements, or other marketing communications.

Consent to receive marketing communications is not required to purchase or use our laundry services.

You may opt out of marketing text messages by following the instructions provided in the message. Opting out of marketing messages does not prevent us from sending service-related communications that are necessary to complete an order you requested.

Message and data rates may apply depending on your wireless carrier and plan.

06. Recurring pickups

If you choose recurring pickup service, we may retain your preferred pickup day, pickup window, address, laundry preferences, and related account information so that you do not need to re-enter the same information each week.

We may contact you before a recurring pickup to allow you to confirm, reschedule, or skip that pickup.

07. Cookies & website technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, improve performance, and measure advertising or marketing effectiveness.

These technologies may collect information such as:

• IP address
• Browser and device type
• Pages viewed
• Time spent on the website
• Referring pages or websites
• Interactions with website features
• General geographic information

Some cookies may be placed by third-party service providers that help us operate, analyze, advertise, or improve our website.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how some website features function.

08. Analytics & advertising

We may use analytics and advertising services to understand website traffic, measure marketing performance, and show or evaluate advertisements for Bag Chasers.

These providers may use cookies, pixels, or similar technologies to collect information about interactions with our website and advertisements.

Depending on the services used on our website, these providers may process information according to their own privacy policies.

09. How we share information

We may share information with third parties when reasonably necessary to operate Bag Chasers and provide our services.

These may include:

• Laundry processing partners
• Payment processors
• Booking and customer-management platforms
• Website hosting providers
• Email and text-message providers
• Analytics providers
• Advertising and marketing providers
• Professional advisers or service providers
• Government agencies or law enforcement when required by law

Laundry processing partners may receive information necessary to identify, process, and return an order correctly.

We expect service providers to use customer information only for legitimate business purposes related to the services they provide.

10. We do not sell customer information

Bag Chasers does not sell customer names, phone numbers, email addresses, pickup addresses, laundry preferences, or payment information to third parties for money.

We may use third-party advertising or analytics technologies as described in this Privacy Policy.

11. Data security

We take reasonable administrative, technical, and organizational measures designed to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through ordinary email, text message, or website fields unless it is necessary for us to provide the requested service.

12. Data retention

We may retain customer information for as long as reasonably necessary to:

• Provide and maintain your service
• Maintain order and transaction records
• Manage recurring pickups
• Resolve customer-service issues
• Maintain business and accounting records
• Prevent fraud or misuse
• Meet legal, tax, insurance, or regulatory obligations

Information that is no longer reasonably necessary may be deleted, anonymized, or securely disposed of in accordance with our business practices and applicable law.

13. Your privacy choices

You may contact us to request that we update or correct certain personal information associated with your account or service.

You may also ask us questions about the personal information we maintain about you or request deletion of information where appropriate.

Certain information may need to be retained for legitimate business purposes or to satisfy legal, accounting, tax, dispute-resolution, fraud-prevention, or other obligations.

You may opt out of promotional emails by using the unsubscribe option included in those communications.

You may opt out of promotional text messages using the opt-out instructions included with those messages.

14. Children's privacy

Bag Chasers services and website are intended for adults arranging household or commercial laundry services and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If we learn that we have collected personal information directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

15. Third-party websites & services

Our website may contain links to third-party websites, platforms, social-media services, or other online services.

Bag Chasers does not control the privacy practices of those third parties. Information you provide directly to a third party is governed by that party's privacy policy and terms.

We encourage you to review the privacy practices of any third-party service you use.

16. Commercial customers

For commercial accounts, we may collect business information including:

• Business name
• Contact name
• Business address
• Phone number
• Email address
• Pickup schedule
• Laundry volume
• Service preferences
• Billing and invoice information

We use this information to establish, provide, manage, and bill for commercial laundry services.

17. Legal disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, court order, subpoena, or legal process
• Protect the rights, property, or safety of Bag Chasers, our customers, our employees, service providers, or others
• Investigate fraud, abuse, security incidents, or violations of our policies
• Establish, exercise, or defend legal claims

18. Business transfers

If Bag Chasers is involved in a merger, acquisition, financing, restructuring, sale of assets, or transfer of some or all of the business, customer information may be transferred as part of that transaction, subject to applicable law.

19. Changes to this privacy policy

We may update this Privacy Policy as our services, technology, or legal obligations change.

When we make changes, we will update the "Last Updated" date at the top of this page.

Material changes may also be communicated through our website or other appropriate means when required.

20. Contact us

If you have questions about this Privacy Policy or how Bag Chasers handles your information, please contact us:

• Bag Chasers Laundry Co LLC
• Gwinnett County, Georgia
• Phone: (678) 873-1787
• Email: contact@bagchaserslaundry.com
• Website: bagchaserslaundry.com