Terms of Service

01. Our service

Bag Chasers provides pickup and delivery laundry services throughout our designated service area.

Our standard residential Wash & Fold service includes pickup, sorting, washing, drying, folding, packing, and delivery.

Bag Chasers does not provide dry-cleaning services.

Items labeled "dry clean only" or otherwise determined by us to be unsuitable for our Wash & Fold process may be set aside and returned unwashed.

We reserve the right to decline any item that we believe cannot be safely or appropriately processed.

02. Pricing & minimum order

Standard residential Wash & Fold service is currently $2.09 per pound, with a 30 lb minimum order ($62.70).

If an order weighs less than 30 lb, the order will still be billed at the 30 lb minimum.

Pickup and delivery are included within our designated service area unless otherwise disclosed before service.

Certain items, including comforters and other bulky bedding, may be priced separately by item rather than by weight.

Bulky-item charges do not count toward the weight of your Wash & Fold laundry. However, the minimum order requirement still applies to each pickup.

Prices, services, minimums, and available options may change from time to time. The applicable price will be disclosed before you approve and pay for your order.

03. Weighing & order approval

Wash & Fold laundry is weighed at pickup.

The actual weight of your laundry determines your final Wash & Fold charge, subject to the 30 lb minimum.

We will provide the order weight and applicable total for approval before your card is charged.

Any estimate provided before pickup is an estimate only. Your final price is based on the actual weight and any separately priced services or items included in your order.

04. Payment

A valid payment method may be required to schedule or complete service.

Your card will not be charged for your laundry service until your laundry has been weighed and your applicable order total has been provided for approval.

By approving the order, you authorize Bag Chasers and its payment processor to charge the approved amount to your selected payment method.

05. Pickup & delivery

Customers are responsible for making sure laundry is accessible at the agreed pickup location during the selected pickup window.

You do not need to be physically present unless an in-person handoff has been requested or is necessary to access the property.

For unattended pickups and deliveries, customers are responsible for providing accurate access information, including gate codes, building numbers, unit numbers, concierge instructions, or other information necessary to complete service.

Bag Chasers is not responsible for laundry that is lost, stolen, damaged, or otherwise disturbed before we take possession of it or after it has been delivered to the location designated by the customer.

Customers should select a reasonably safe and secure location for unattended pickup and delivery.

06. Missed pickups

If your laundry is not available when our driver arrives, we will make a reasonable attempt to contact you before continuing the route.

If we are unable to complete the pickup, you may reschedule for the next available pickup window.

We currently do not charge a missed-pickup fee. However, repeated missed pickups may result in changes to recurring service or our ability to reserve a recurring route position.

07. Turnaround times

Our standard residential turnaround is Back in 2 business days.

Optional expedited service may be available for an additional charge.

Turnaround times are estimates and may occasionally be affected by circumstances outside our reasonable control, including severe weather, road conditions, equipment failure, utility interruptions, unusually high order volume, emergencies, or other operational disruptions.

If a significant delay occurs, we will make reasonable efforts to contact you and provide an updated delivery estimate.

08. Recurring pickups

Customers may request a recurring pickup on the same day and within the same pickup window each week, subject to route availability.

Recurring pickup service is not a subscription and does not require a long-term commitment.

Customers may confirm, reschedule, or skip an upcoming recurring pickup without a skip fee, subject to our scheduling policies.

Repeated unconfirmed or missed recurring pickups may result in the recurring route reservation being released.

09. Sorting & special instructions

Bag Chasers sorts laundry as part of our standard Wash & Fold service.

Customers are responsible for communicating special-care instructions before processing begins.

If certain items need to be kept separate, washed using different settings, air-dried, or otherwise handled differently, those instructions should be included when the order is scheduled.

We will make reasonable efforts to follow customer instructions, but we reserve the right to decline instructions or items that we believe could damage the garment, other items in the order, our equipment, or create a safety concern.

10. Pockets & personal items

Customers are responsible for checking and emptying all pockets before submitting laundry.

As part of our sorting process, we may identify and set aside personal belongings we find. However, we cannot guarantee that every pocket or concealed item will be discovered before washing or drying.

Bag Chasers is not responsible for damage caused by items left inside pockets or laundry, including pens, markers, lipstick, gum, electronics, keys, sharp objects, or other personal belongings.

Items we find will be returned with the order when reasonably possible.

11. Stains

Customers should identify known stains and provide any relevant information before processing.

We may pre-treat stains that have been identified to us, but stain removal is not guaranteed.

Some stains may be permanent or may react differently depending on fabric, age, previous treatment, heat exposure, or other factors.

12. Normal risks of laundering

Laundry inherently involves some risk of wear, shrinkage, fading, color transfer, deterioration, or damage.

Bag Chasers cannot guarantee against normal wear or problems resulting from manufacturer defects, weak or deteriorated fabrics, improper care labels, previous damage, unstable dyes, decorative elements, adhesives, buttons, zippers, buckles, beads, sequins, patches, elastic, or other garment construction.

Customers should not submit items for standard Wash & Fold service that are irreplaceable, exceptionally valuable, sentimental, or unsuitable for ordinary machine washing and drying.

13. Items we do not accept

Bag Chasers does not provide dry cleaning or hand washing.

We may decline items including, but not limited to:

• Dry-clean-only or hand-wash-only items
• Leather, suede, or fur
• Wedding dresses or certain formalwear
• Pillows
• Area rugs
• Electric blankets
• Items contaminated with bodily fluids, mold, chemicals, oils, solvents, hazardous substances, or other materials that may create a health, safety, or equipment risk

If an unsuitable item is discovered during sorting, we may set it aside and return it unwashed.

14. Bulky items

Comforters and certain other bulky items are priced separately based on the item and/or bed size rather than by weight.

Bulky items are not included when calculating the Wash & Fold weight.

However, every residential pickup remains subject to our 30 lb minimum order ($62.70) unless Bag Chasers expressly agrees otherwise.

Duvet covers are treated as regular Wash & Fold laundry and are priced by weight. Duvet inserts may be treated as bulky items and priced separately.

15. Lost or damaged items

We take reasonable care when handling customer laundry. However, customers acknowledge that loss or damage can occasionally occur as part of laundry service.

Any claim involving a missing or damaged item should be reported to Bag Chasers within 48 hours of delivery.

Please provide a description of the item, the nature of the issue, and any photographs, receipts, or other information reasonably available to help us investigate.

We will review the circumstances and work with you to determine an appropriate resolution when Bag Chasers or one of our service providers is responsible.

16. Limitation of liability

To the fullest extent permitted by applicable law, Bag Chasers will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to our services.

Except where prohibited by law, Bag Chasers' total liability for a claim arising from a particular laundry order will not exceed two times the total amount paid for that order.

Nothing in these Terms limits any rights or remedies that cannot legally be waived or limited under applicable law.

17. Unattended delivery

If you authorize Bag Chasers to leave your laundry unattended, delivery is considered complete when the order is placed at the location you designated.

After delivery has been completed and documented, Bag Chasers is not responsible for theft, weather exposure, animals, property-management actions, or other events occurring after the order has been left at the designated location.

Customers who do not wish to accept this risk should arrange for an attended delivery.

18. Commercial service

Commercial laundry accounts may operate under separate pricing, schedules, payment arrangements, service requirements, and written agreements.

Bag Chasers may provide complimentary laundry bags to commercial customers as part of scheduled service.

Where a separate commercial agreement exists, the terms of that agreement will control if they conflict with these Terms.

19. Right to refuse service

Bag Chasers reserves the right to refuse or discontinue service when reasonably necessary, including for safety concerns, hazardous or unsanitary laundry, abusive or threatening conduct, repeated payment problems, repeated missed pickups, misuse of our service, or violations of these Terms.

We may also decline individual items that we determine cannot be safely processed.

20. Communications

By providing your phone number or email address in connection with an order, you agree that Bag Chasers may contact you regarding your pickups, deliveries, order status, weight, payment approval, recurring pickups, customer-service matters, and other service-related communications.

Text-message and data rates may apply depending on your carrier and plan.

Where required, marketing communications will be handled separately from transactional service communications and subject to applicable consent and opt-out requirements.

21. Changes to services, pricing & terms

We may update our services, prices, service areas, pickup windows, policies, and these Terms from time to time.

Changes will apply prospectively after they are posted or otherwise communicated, as required by applicable law.

The version of these Terms posted on our website will identify the date it was last updated.

22. Governing law

These Terms and your use of Bag Chasers services are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Any legal rights available to consumers under applicable federal, state, or local law remain unaffected where those rights cannot legally be waived.

23. Contact us

Questions about these Terms or your Bag Chasers service can be directed to:

• Bag Chasers Laundry Co LLC
• Gwinnett County, Georgia
• Phone: (678) 873-1787
• Email: contact@bagchaserslaundry.com
• Website: bagchaserslaundry.com